Why are the weights shown in the Shopping Basket sometimes different to those in the product listings?
The actual weight of the product is shown in the product listings. This is the real weight of the product. However, both the weight and the volume of a product must be taken into account when calculating the shipping tariff.

A volumised weight is used in the shopping basket, which takes into account both the real weight, and the volume of the product. A good example is a 12 pack of crisps which is very light, but also takes up a lot of space. Conversely a tin of baked beans is heavy & compact. The website calculates the shipping tariff automatically based on the weight and the volume of each product, hence the volumised weight shown in the shopping basket is sometimes greater than the product weight.

How does the Reward Points scheme work?
Registered users can earn 1 point for every £1 spent on the website which can be cashed in against future purchases. See here for full details.

Are my credit card details safe when using this site?
Absolutely – All payments are processed by Protx (Recommended by Lloyds) who use industry leading secure 128-bit encryption technology. At no time are your credit card details held on file.

Is there a minimum/maximum weight order?
No – but our courier will charge a minimum amount for delivery. In general, the more you order, the delivery charge per kilo will be cheaper.
Note:- BFPO ships max weight = 11kg.

Can I request items not listed?
Yes – simply fill in the request form and submit and we will endeavour to add them to our stock list.

Where do you deliver?
Anywhere in the world.

How long will it take for my order to arrive?
Your order will be despatched within 48hrs and delivered to most European destinations within 2-5 working days. Deliveries to other destinations are delivered within 4-10 working days, depending on how long Customs take to clear your goods.(e.g.. USA usually 5 working days - Russia usually 10 working days). If for any reason we cannot dispatch your order within 48 hrs we will contact you on the third working day by email, giving a reason for this and an estimated date for dispatch.

What payments do you accept?
We accept Visa, MasterCard, Solo, Amex, Switch & Delta.

What currency am I charged in?
You can select either GBP, US Dollars or Euros from the Currency Options. You will be charged in the currency you select and British Corner Shop does not charge a fee for taking payments in any of these currencies. By cheque you can also pay in GBP, Euro or US Dollars.

Are there any restrictions on the type of products available?
Depending on which country the goods are delivered to, there can be restrictions. For further information please refer to your countries import authorities.

How can I contact you?
You can contact us either by phone or e-mail (please refer to contact info). We have a dedicated customer service department to ensure all queries are dealt with effectively and to your expectations. We pride ourselves on our excellent customer service.

Can I send an order to a different address?
Yes – there are 2 sections, simply complete the delivery address section with different details to the billing address. You can order on behalf of friends or family abroad for example.

I have a large weekly or monthly shop, can I save my shopping basket to do a quick repeat shop?
Yes you can. Simply register by filling in the form under the 'Register Now' link. When you are logged in you then have the option to Save and Retrieve your shopping basket. This makes your repeat shop very quick and easy.

I am registered with BCS and have changed my e-mail address, can I update my registered details?
Yes, login to the site using step 2 on the homepage then click the 'profile' link / icon to update your user profile and check your current rewards balance.