Why
are the weights shown in the Shopping Basket sometimes different
to those in the product listings?
The actual weight of the product is shown in the product listings.
This is the real weight of the product. However, both the
weight and the volume of a product must be taken into account
when calculating the shipping tariff.
A volumised weight is used in the shopping
basket, which takes into account both the real weight, and
the volume of the product. A good example is a 12 pack of
crisps which is very light, but also takes up a lot of space.
Conversely a tin of baked beans is heavy & compact. The
website calculates the shipping tariff automatically based
on the weight and the volume
of each product, hence the volumised weight shown in the shopping
basket is sometimes greater than the product weight.
How does the Reward Points scheme
work?
Registered users can earn 1 point for every
£1 spent on the website which can be cashed in against
future purchases. See here
for full details.
Are my credit card details safe
when using this site?
Absolutely – All payments are processed by Protx (Recommended
by Lloyds) who use industry leading secure 128-bit encryption
technology. At no time are your credit card details held on
file.
Is there a minimum/maximum weight
order?
No – but our courier will charge a minimum amount for
delivery. In general, the more you order, the delivery charge
per kilo will be cheaper.
Note:- BFPO ships max weight = 11kg.
Can I request items not
listed?
Yes – simply fill in the request form and submit and
we will endeavour to add them to our stock list.
Where do you deliver?
Anywhere in the world.
How long will it take for my
order to arrive?
Your order will be despatched within 48hrs and delivered to
most European destinations within 2-5 working days. Deliveries
to other destinations are delivered within 4-10 working days,
depending on how long Customs take to clear your goods.(e.g..
USA usually 5 working days - Russia usually 10 working days).
If for any reason we cannot dispatch your order within 48
hrs we will contact you on the third working day by email,
giving a reason for this and an estimated date for dispatch.
What payments do you accept?
We accept Visa, MasterCard, Solo, Amex, Switch & Delta.
What currency am I charged in?
You can select either GBP, US Dollars or Euros from the Currency
Options. You will be charged in the currency you select and
British Corner Shop does not charge a fee for taking payments
in any of these currencies. By cheque you can also pay in
GBP, Euro or US Dollars.
Are there any restrictions on
the type of products available?
Depending on which country the goods are delivered to, there
can be restrictions. For further information please refer
to your countries import authorities.
How can I contact you?
You can contact us either by phone or e-mail (please refer
to contact info). We have a dedicated customer service department
to ensure all queries are dealt with effectively and to your
expectations. We pride ourselves on our excellent customer
service.
Can I send an order to a different
address?
Yes – there are 2 sections, simply complete the delivery
address section with different details to the billing address.
You can order on behalf of friends or family abroad for example.
I have a large weekly or monthly
shop, can I save my shopping basket to do a quick repeat shop?
Yes you can. Simply register by filling in the
form under the 'Register Now' link. When you are logged in
you then have the option to Save and Retrieve your shopping
basket. This makes your repeat shop very quick and easy.
I am registered with BCS and
have changed my e-mail address, can I update my registered
details?
Yes, login to the site using step 2 on the homepage then click
the 'profile' link / icon to update your user profile and
check your current rewards balance.
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