Frequently asked questions

Whilst we do allow customers in hot climates to order chocolate and confectionery, please note that doing so is at your own risk.

We have tried several different packaging methods to prevent chocolate from melting during delivery to warmer countries, but have found that we cannot send chocolate out with ice packs because this damages the chocolate and causes a white bloom. It also creates condensation that can damage other items in the parcel.

We will continue to work on a solution as we want all of our customers to be able to enjoy our full range of delicious chocolate and confectionery, however we cannot currently offer refunds for chocolate items that have melted due to a heatwave or hot climate. If you live in a hot climate, we kindly ask you to take this into consideration before deciding whether to purchase this type of product. Thank you for understanding.

Yes. See more about how many of each in our shopping FAQs under Why can't I order more than 20 of the same product?.

Some couriers may still be applying certain fuel and emergency situation surcharges due to re-routing of aircraft around conflict zones. Where surcharges do apply, they will be shown at checkout.

Absolutely! We use Sage Pay to process our online transactions using their 100% secure encrypted payment screens. For security, British Corner Shop does not store any card details, so you will be asked to enter your them each time you place an order.

Not at all. Registration is optional and you can check-out as a Guest, although there are benefits to creating a British Corner Shop account!

To earn reward points you will need to register for an account, and then make sure you are logged into your account while you place an order. We love rewarding our wonderful British Corner Shop community, so we offer one of the most generous reward points schemes of any British Supermarket. The more reward points you collect the more money you can save! More information about our rewards points scheme can be found here.

You can use our forgotten login form to have an instant reminder sent to your email address. If you have since changed your email address please contact us.

Forgotten Login Instructions in Full:

1. Go to the British Corner Shop homepage and click the 'Login' button in the top right-hand corner of the page.

2. Click the 'Forgotten login?' link underneath the 'I have an account' section.

3. Next, enter the existing email address that you have registered to your account and click the 'Send Email'.

4. An email will be sent to your inbox with instructions on how to set a new password.

To update your any of your details you will need to login to your account. Then, click on the 'My Account' link at the top right of the screen. You can update all of your personal details here including your email address, address and phone number.

To complete the registration process, we send an automated verification email. This contains a link that you must click or cut and paste into your browser to verify your new free account.

This email should be with you within five minutes of registering. If you have not received your verification email, please check your spam folder in case it has ended up there.

Our website has been designed to work with modern desktop, tablet and mobile browsers. However, we advise that using outdated browsers will compromise your experience.

We want all of our customers to get the best possible experience from our website, so we also recommend ensuring that you have Javascript enabled.

Occasionally you will see an item in our shop with a short-date icon, including bakery goods like crumpets, cakes and muffins. This brings to your attention those products with relatively short best before dates. If you hover over the icon you will see how many days are left before the best before date from the day that your order is dispatched.

Whilst we do allow customers in most countries to order short-dated items as many of them can be frozen, we advise comparing the best before dates with the delivery timings for your country. This is to avoid any disappointment caused by short-dated items arriving out-of-date.

Foods with a longer shelf life or those unlikely to be a health risk are labelled with a BEST BEFORE date. Perishable foods which are likely to be a health risk after a short time are labelled with a USE BY date.

Most of our items display a best before date somewhere on their packaging. If your item has a best before date, it will be displayed in the UK standard format: DD:MM:YY / DATE:MONTH:YEAR

An example of this is 08/02/24, which would be 8th February 2024.

We set a commercial rate weekly based on the mid-market rate, plus a small margin to cover our costs of transacting in US Dollars.

We pride ourselves on dispatching orders as quickly as possible, so once an order has been placed you cannot add anything to it.

Yes, you can although you will be restricted to a maximum quantity of 20 of each individual item.

We do not currently sell alcohol.

If you are thinking of requesting to cancel your order, please drop our Customer Success Team an email and they will do their very best to help you. Unfortunately they will not be able to cancel the order if it is already being processed or if it has already been dispatched.

There are three ways you can find products on our website:

1. Type the product name into the search bar at the top of the page.

2. Click 'Browse Shop' at the top of the page to view all of our categories.

3. Click 'Find Brand shop by your favourite British brands.

Placing an order with British Corner Shop couldn't be easier – you just need to follow these simple steps! If you have an account with us, make sure you are logged in before placing your order so that you can make the most of our reward points programme.

1. Click 'Browse Shop' to browse each of our categories or type the name of the product you would like to purchase in our Search Bar.

2. Add each item to your basket by clicking on the product and selecting 'Add to Basket.'

3. Once you have finished shopping, click on your shopping basket in the top right-hand corner of the web page and then select 'Checkout now.'

4. Here you will need to enter your personal details including your email address, name, shipping and billing details. If you have logged into your account, your delivery address will already be filled in.

5. If you have a discount code you can enter this in the 'Discount or voucher code section.'

6. Once all of your personal details have been entered, click 'Proceed with Checkout.'

7. You will now be given the chance to carefully review all of your order details and to cash in your reward points if applicable. If everything is correct, select 'Proceed with Checkout.'

8. Confirm and pay. We accept all major debit and credit card types including Mastercard, Visa, Visa Debit, Visa Electron, American Express, and Maestro.

9. Your order is now complete and will be dispatched in 1-3 working days. We recommend making a note of your order number which will be shown on the screen and a confirmation will also be emailed to you. If you do not receive a confirmation email, please check your junk mail folder.

To place a repeat order, you must be registered and logged into your British Corner Shop account.

There are two ways to place a repeat order -

1. View your order history within 'My Account' and add the items from an old order to your shopping basket.

2. If you have a saved basket, you can select the 'Load Basket' option to put your saved items into your shopping basket and then check-out as normal.

You can view both your order history and the contents of your saved basket within 'My Account'.

First, make sure that you are logged into your British Corner Shop account.

The option to 'Save Basket' will appear at the top of the Shopping Basket screen and you can do this at any time during your shop. Then when you come back later, the products you have saved will appear in your saved basket which can be found in 'My Account'.

If you have a saved basket, you can select the 'Load Basket' option to put your saved items into your current shopping basket and proceed to checkout.

If you are a registered customer, you can set your currency preference in the 'Personal details' section of your account.

If you are not registered, you can change your currency on our website while you shop. Your currency is displayed in the top right-hand side of our website, next to the 'Contact' section.

To change this, click on the currency and select your preferred option from the drop-down menu. We accept payment in GBP, EUR, USD, AUD and CAD.

If you are a registered customer, you can set your delivery country in the 'Personal details' section of your account.

If you are not registered, you can change your delivery country on our website while you shop. In the top right-hand side of our website, next to the 'Log out' option, you will see a either a globe icon or a country flag. Click on this icon and select 'Change Delivery Country.' You will then be able to select your country from a drop-down menu. To finalise this change, click the green 'Change country' button.

You may notice that some of our products disappear when you set your shipping country. This is most likely due to local customs restrictions, which can affect products that contain meat, fish and dairy, for example. There are also some bulk items that are not available to all shipping countries, as the delivery costs for these items would be extremely high.

Yes! You can send a parcel of British goodness to a different address than your own. You will need to make sure that the correct delivery country is selected in the top right-hand corner of our website. At checkout you will first specify the delivery address, and then your billing address comes next. This is useful if you want to send a parcel to friends or family abroad.

If you are sending a gift, don't forget to add a message! You will be given the option to do this once the payment for your order has been processed.

You may notice that when you change your shipping country, the prices of certain products change.

This is due to commercial differences - for example, different VAT/Sales tax rates are charged on goods in different countries, and as a business we consciously subsidise delivery to certain territories to offer better overall value. In addition, particular products cost us more to ship internationally. This is why you might see a larger price variation on some products than on others.

You can rest assured that we have worked the pricing out carefully to make sure that we raise as few prices as possible.

As we are mainly an export company that ships British products worldwide, unfortunately, we are not always able to be as competitive as other UK companies and large supermarket chains. This is partly because we do not have the same buying power, but also due to the overheads involved in exporting our products abroad. We also use courier services for many of our deliveries, so our delivery and packaging overheads are larger for us than for supermarkets who tend to have their own delivery service.

Please rest assured that we have carefully worked out the pricing to ensure that we provide a service which is as affordable as possible for our customers.

To view the delivery fee for the items you currently have selected, you will need to review your shopping basket. You can do this by clicking on the shopping basket icon in the top right-hand corner of our website.

Below the items in your basket you will find the 'Shipping Optimiser' bar which shows you both the total physical weight of your order (blue bar), and the shipping weight (red bar). The weight that is indicated to the right of the Shipping Optimiser bar is the current weight category that your parcel falls into. So, for example, if the weight to the right of the bar is 30KG your delivery costs will be the price for parcels between 2KG-30KG. All delivery prices can then be found on the delivery section of our website.

Shipping Optimiser Key

• Blue Bar - Actual weight of the products in your order.
• Red Bar - Volumisation and packaging weight factors.
• Blue and Red Combined - Overall volumised weight of order, including packaging weight.

There is no maximum order size for most of our delivery destinations.

There is no minimum order size, but the more you order the better value for delivery you get.

For more information see our delivery page.

The weight shown next to the product is the actual weight of the contents inside its own packaging.

For example, a tin of Heinz Tomato Soup is 400g, which is what the soup would weigh if it was poured out of the tin.

This changes when you add the item to your basket because we have to take into account the weight of the tin or box that an item is packaged in, along with the space the product takes up in a parcel, and the packaging materials required to ensure that the item reaches you in premium condition.

You may hear us refer to this as the 'shipping weight' or 'volumised weight', which is what we use to calculate our delivery charges. The easiest way to review the volumised weight of your order is to look at the blue and red volumisation bar underneath the items in your basket.

We have a handy video to explain this further.

We currently stock over 6,000 amazing British products. The total number fluctuates as we add new items and with seasonal variations such as Christmas stock.

Whilst we can't guarantee that every product suggestion will be added to our website, we do love to hear which products our customers would like us to stock! To suggest a product directly to our Buying Team for consideration, please get in touch. We will make sure to send you an email if we are able to add the product to our range.

Is your favourite item showing as out of stock? No problem! You can sign up to be notified by email when an out-of-stock item is available again. Simply visit the product page on our website and select 'Email me when in stock'.

There are some limitations on how many of each product you can buy. You can order up to 20 of the same product.

Due to customs restrictions, you are only able to order a specified maximum amount of baby milk per order. This varies per country and per product, so if this amount is exceeded you will be notified at checkout.

If you are ordering short-dated products, we advise placing your order on a Thursday afternoon. Our Buying Team place an order for these short-dated items every Friday, and the products are delivered to us on the upcoming Monday. Your order will then be dispatched at the beginning of the week and will avoid being held with the courier over the weekend.

Many of our short-dated products such as bread and crumpets can be frozen for longer lasting freshness. The green 'CAN BE FROZEN' icon on the product page indicates that your chosen product is suitable for freezing. We recommend that you check the freezing guidelines on the packaging for more information.

We provide lots of useful product information on our website, including:

• A photo of the product
• A detailed description
• Allergy advice
• Ingredients
• Nutritional information
• Storage instructions

If you have specific questions about allergens, we recommend you contact the manufacturer directly as they will have the most detailed and up to date information.

Make sure to check out our product reviews so you can see what other customers think of our products!

Unfortunately, we are not currently able to offer substitutions for out-of-stock items. This means that in the unlikely event that a product you have ordered is no longer available when your parcel is dispatched, we will make sure that it is refunded to you.

You will receive an email to notify you about any refunds that are processed for out-of-stock items.

We offer a unique system to help you get the best value for shipping. Underneath your shopping basket you will see our optimiser bar, which, at a glance, indicates how much is in your current parcel. The closer the optimiser bar is to 100%, the best possible deal on shipping.

Shipping Optimiser Key

• Blue Bar - Actual weight of the products in your order.
• Red Bar - Volumisation and packaging weight factors.
• Blue and Red Combined - Overall volumised weight of order, including packaging weight.

The values (in KG) on the left and right hand side of the red and blue optimiser bar show you which fixed price delivery tariff your order is currently in according to the volumised weight of your parcel. If your order has tipped over into a more expensive delivery bracket, you can remove item(s) from your basket until the costs are brought back down.

Our fixed price tariffs allow you to make the most of our delivery charges by ensuring that your parcel is filled as much as possible!

More information about how we work out our shipping costs can be found here.

We aim to dispatch all orders within 1 – 3 working days from the date that the order was placed. We kindly ask you to allow extra time for your order to be dispatched during peak times such as the lead up to Christmas. UK weekends and Bank holidays are not classed as working days.

Orders are delivered to the USA within 1 to 2 working days from dispatch, and to the UK within 1 to 2 working days. UK weekends and Bank holidays are not classed as working days. More information about delivery timings can be found in the 'Delivery' section of our website.

If you have ordered using a tracked courier service, please allow up to 72 hours for your tracking details to reach you. If you have not received your tracking information within 72 hours, please check your junk mail folder.

We deliver worldwide, however our currently active Countries are the USA and UK. Check to see if we deliver to your country.

We strongly recommend that you check with your local customs agency before placing your order. This is just to make sure you are aware of any customs fees, restricted items or maximum order values.

As customs guidelines can vary from country to country, it is always better to check before you order to avoid any unexpected delays. Please note that delays caused by time that your order spends in customs are not included in our delivery timings.

All of our deliveries are fully insured, and we have a dedicated Customer Success team to make sure that every delivery gets to its destination on time. Once you login you can also track your order online. (Courier deliveries only)

Whilst our packing team do expertly pack all orders to minimise the chance of breakages during transit, we guarantee that any unusable items will be refunded as long as you are able to send us a photo.

You can shop safe in the knowledge that your expertly packed order will arrive on time, every time. That's our shipping promise.

When you enter the shop, set your country (Flag at top right) and click on the delivery link at the top of the site. This will take you to our delivery page and will contain everything that you need to know. This includes the couriers available, price and delivery times.

A card should be left by the delivery agent and they will either re-attempt delivery or deliver to the local post office or parcel depot. Or check your online order tracking.

We accept all major debit and credit card types including Mastercard, Visa, Visa Debit, Visa Electron, and Maestro.

No, we are not currently accepting PayPal as a payment option.

You can shop and pay in Pounds Sterling or US Dollars. You can select your preferred currency within the shop. Exchange rates fluctuate and track market rate.

In our experience, most errors encountered during the Sagepay Gateway checkout process are due to one of the following issues:

1. Your web browser is stopping the Bank's authorisation pane from loading.

Your web browser (Google Chrome, Safari, Microsoft Edge, Firefox etc.) should be set to allow pop-ups and redirects, for this site.

This issue is most common in Google Chrome, if you see an icon with a small red cross in the URL bar (address bar), that means it is blocking popups and redirects. Follow these steps to allow them, and the payment should continue and work correctly:

If you see an icon like this:

click it and follow these steps:

The payment should then continue, and complete successfully.

2. Your 3D secure checks have not passed successfully

If your card is enrolled in your bank's 3D secure scheme, you may be asked for an extra 3D authorisation check.

The check varies depending on your bank or card issuer, it could ask for characters from your 3D secure password, or a number sent to your mobile phone that you need to enter on the screen.

If you fail this check 3 times, your card will be temporarily blocked by your bank on our website.

We advise knowing your 3D authentication password, and having your current mobile number registered with your bank so they can make these checks.

Failing this, all is not lost! You can try using a different card.

3. Your web browser or it's specific settings are causing a conflict in Sagepay.

This may relate to (1) or (2), but if you are experiencing an Internal Server Error or Data Access Error in the Sagepay web pages, we advise that you try a different web browser.

Certain versions of Safari (on Mac, iPhone or iPad) may trip these issues, so we advise using Google Chrome or Firefox if possible.

The main browsers you could try are Edge, Firefox, Safari and Google Chrome. Our website has been tested in all of these, but some extensions, plugins and add-ons may interfere with payment gateways.

You can only use one discount code per order. Similarly, you cannot use discount codes, gift vouchers or reward points in conjunction with each other. So, for example, if you're using a discount code for money off your total, you won't be able to use a gift voucher at the same time.